When can I expect to receive my deposit refund?

Normally deposits are applied to the accounts final bill when it gets closed out. However, A residential account holder may request that their deposit be applied to the current bill if they have held their account in good standing for a minimum of a year.  Commercial accounts can only be applied when the account is closed. This is one of the areas of City code that is currently under review.

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1. What can I do to lower my utility bill?
2. Why do I need the last four of Social or Account number to pay the bill?
3. When can I expect to receive my deposit refund?
4. Who and How are deposits determined?
5. Why do I have to set up new utilities for my new address? Why can't I just Transfer everything from my old one to my new one?
6. When are the bills due?
7. Whens the last day to pay?
8. Do you offer Auto pay?
9. When does auto pay come out of my account?
10. What is the water emergency surcharge?