Average Payment plan Frequently Asked Questions
AVERAGE PAYMENT PLAN (APP)
AKA BUDGET BILLING
Q- When is the best time to enroll?
A- You can enroll anytime during the year. if it is your first time enrolling and it is the month of July
we suggest you wait until August due to the new calculations are done in July.
Q-How do you figure out my monthly payment?
A- We total the last 12 months of your utility bill history from your usage and divide that amount by
12 equal monthly payments. We add a 5% growth factor that gives a buffer for increased usage to safeguard
against under billing and putting the customer in debt. Whatever the amount, you'll end up paying only for the
utilities you actually use. Any overpayment or underpayment will be resolved through adjustments to your
average payment plan billing amount.
Q-What happens if I cancel my enrollment in Average plan while still remaining a City of Safford customer?
A-If you used more power than you've paid for, the total amount due will be due by your current "due by"
date. if you've paid for more power than you've used, the credit balance will be applied to you following monthly
To remain on the program, all bills need to be paid monthly by the "due by" date or you will be subject to removal
from the program and your service may be subject to disconnection for non-payment, at which time, all unpaid usage
becomes due and payable.
Q- What happens if I am enrolled in Average payment Plan and I am no longer a City of Safford customer?
A- If you've used more power than you've paid for by the you leave, you will receive a bill for the amount due. if
you've paid for more than you've used, the credit balance will be refunded to you by transfer the credit balance to your
current active account or a refund check will be issued.
Q-How can I qualify for Average Payment plan?
A-In order to participate in APP, you need to have 12 months of bill history at the property that you wish to enroll.